Privacy Policy

The Paper Glade Pte Ltd  |  Effective Date: April 1, 2026

1. Introduction

Welcome to The Paper Glade, a platform operated by The Paper Glade Pte Ltd (UEN: 202530319R) and its affiliates ("The Paper Glade", "we", "us", or "our").

We are committed to protecting your privacy and handling personal data responsibly in accordance with applicable data protection and privacy laws, including the Personal Data Protection Act (PDPA), General Data Protection Regulation (GDPR), UK GDPR, California Consumer Privacy Act (CCPA), and other applicable regulations.

This Privacy Policy explains how we collect, use, disclose, and protect personal data when you access or use our website, applications, and related services (collectively, the "Platform").

If you do not agree with this Privacy Policy, please discontinue use of the Platform. For questions about our privacy practices, please contact us at hello@thepaperglade.com.

1.1 Definition of Personal Data

"Personal Data" means any information relating to an identified or identifiable individual, such as a name, email address, phone number, or information associated with an account or device.

1.2 Consent and Acceptance

Where required by applicable law, The Paper Glade relies on your explicit consent before collecting or using personal data through non-essential cookies or similar technologies, such as analytics or marketing cookies. You may manage, modify, or withdraw your consent at any time through our cookie settings or browser controls.

By registering for an account or using the Platform, you acknowledge that your personal data will be processed as described in this Privacy Policy, subject to your consent choices and applicable law.

1.3 Relationship with Other Agreements

This Privacy Policy operates alongside any other contractual agreements or terms of service you may have with The Paper Glade. In the event of a conflict, the terms of those agreements will prevail.

1.4 Who This Policy Applies To

This Privacy Policy applies to all users of the Platform, including customers, administrators, team members, and other authorised individuals who access or use our services.

2. When Does The Paper Glade Collect Personal Data?

We may collect personal data in the following situations:

  • When you create, manage, or access an account.
  • When you communicate with us via chat, email, or support channels.
  • When you complete forms, surveys, or participate in events or beta programs.
  • When you interact with our website or applications.
  • When you integrate third-party platforms or services with The Paper Glade.
  • When you voluntarily provide information in connection with our services.

These examples are illustrative and not exhaustive.

3. What Personal Data Does The Paper Glade Collect?

3.1 Categories of Personal Data

We may collect the following categories of personal data:

  • Basic Information: name, email address, profile details.
  • Contact Information: phone number or communication details.
  • Account Information: login credentials, organisation identifiers, settings.
  • Usage Data: pages visited, features used, device and browser information.
  • Communication Data: messages sent through the Platform or support channels.
  • Integration Data: data exchanged with third-party integrations authorised by you, including where applicable, Google Calendar event data (event titles, times, dates, and recurrence rules) accessed solely for the purpose of importing class schedules during onboarding.
  • User-Provided Content: files, media, or other information you upload.

3.2 Accuracy of Personal Data

You are responsible for ensuring that personal data you provide is accurate and up to date. You may update your information through your account settings where available.

3.3 Cookies and Similar Technologies

The Paper Glade uses cookies and similar technologies to operate the Platform, analyse usage, and support marketing activities. These include:

  • Essential cookies: Required for core functionality, security, and accessibility of the Platform.
  • Analytics cookies: Used to understand how visitors use our website and services in order to improve performance and user experience.
  • Marketing cookies: Used to measure advertising effectiveness and deliver relevant content.

Where required by law, analytics and marketing cookies are used only after you have provided explicit consent. You may change or withdraw your consent at any time via cookie settings.

4. How We Use Personal Data

We process personal data for legitimate business purposes, including to:

  • Operate, maintain, and provide the Platform.
  • Improve, customise, and enhance user experience.
  • Provide customer support and respond to inquiries.
  • Communicate service updates and administrative messages.
  • Monitor usage trends and platform performance.
  • Maintain security, prevent fraud, and ensure system integrity.
  • Comply with legal and regulatory obligations.

The Paper Glade does not sell personal data.

5. How We Share Personal Data

We may share personal data only in limited circumstances, including:

  • With trusted service providers who assist in operating the Platform.
  • With integration partners as authorised by you.
  • For legal, regulatory, or security reasons when required by law.
  • With your explicit consent.

All third parties are contractually required to process data securely and only for specified purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes. When data is no longer required, it is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational safeguards to protect personal data, including encryption, access controls, monitoring, and regular security reviews. While we take reasonable measures to protect data, no system can guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data.
  • Request correction or deletion.
  • Withdraw consent.
  • Object to or restrict processing.
  • Request data portability.

Requests can be submitted to hello@thepaperglade.com. We will respond in accordance with applicable law.

8.1 California Privacy Rights (CCPA)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale or sharing of personal information. The Paper Glade does not sell personal data. You may contact us at hello@thepaperglade.com to exercise your rights.

9. International Data Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. Where this occurs, we implement appropriate safeguards to ensure adequate data protection.

10. Google User Data and Third-Party Integrations

10.1 Google Calendar Integration

The Paper Glade offers an optional Google Calendar integration that allows enrichment centre administrators to import their existing class schedules into the Platform during onboarding. This integration is entirely optional and must be explicitly authorised by the administrator. Calendar data is only fetched when you explicitly click 'Import from Calendar' — we do not access your Google Calendar automatically or in the background.

Data accessed:

When you authorise this integration, The Paper Glade requests read-only access to your Google Calendar (calendar.readonly scope) and your Google account email address (userinfo.email scope).

How we use this data:

We access your Google Calendar data solely to read calendar events and extract class session information (such as event titles, times, dates, and recurrence rules) for the purpose of importing your existing schedule into The Paper Glade. We also access your email address to identify and display the connected Google account within the Platform.

What we do not do:

  • We do not store your raw Google Calendar event data beyond the initial import process.
  • We do not use your Google Calendar data for advertising, profiling, or any purpose other than the schedule import described above.
  • We do not share your Google Calendar data with any third parties.
  • We do not write to, modify, or delete any events in your Google Calendar — our access is strictly read-only.

Token storage:

To maintain your authorised connection, we securely store an encrypted OAuth refresh token issued by Google. This token is encrypted at rest and is used solely to fetch calendar data on your behalf when you initiate an import. You may revoke this access at any time.

Revoking access:

You may disconnect the Google Calendar integration at any time from the Integrations tab in your Settings page. This will immediately delete your stored credentials from our systems. You may also revoke The Paper Glade's access directly from your Google Account at myaccount.google.com/permissions.

10.2 Compliance with Google API Services User Data Policy

The Paper Glade's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

The Paper Glade Pte Ltd (UEN: 202530319R)
Email: hello@thepaperglade.com

We will respond to privacy-related inquiries in accordance with applicable laws.