Your team, in sync.
Without the group chat chaos.
Internal threads, conversation forwarding, and staff assignments — all inside the same inbox your team already uses. No more coordinating over WhatsApp, no more context lost in handoffs.
Internal threads, right beside the conversation
When a client message comes in that needs a second opinion or a handoff, your team can discuss it internally — without the customer ever seeing it. No WhatsApp groups, no Slack tabs, no copy-pasting context. The team thread lives alongside the client conversation, in the same app.
- Private staff threads linked directly to client conversations
- Full client profile and message history visible while the team discusses
- Nothing leaks to the customer — internal threads are strictly internal
Client · WhatsApp
Hi, can I move Mia to Friday instead?
Let me check for you now!
Team · Internal
Friday 4pm still has 2 spots — can we fit Mia?
Yes, enrolment updated. You can confirm.
Client sees only the left — team thread is private
Key Capabilities
Built so your whole team can work from one place — without stepping on each other.
Private Team Threads
Staff discuss clients internally in threads that are invisible to the customer — no more WhatsApp groups or separate Slack channels for team coordination.
One-Tap Forwarding
Forward any client conversation from the unified inbox into a team channel instantly. The full message history and client profile travel with it.
@Mentions
Tag a specific colleague to notify them directly. They see the context immediately and can jump into the thread without being briefed separately.
Conversation Assignment
Assign open client threads to a named staff member so ownership is always explicit. No more 'I thought you were handling it' moments.
Smooth Handoffs
Transfer a conversation from Papier AI to a human — or from one staff member to another — without the client feeling the switch. Context stays intact.
Shared Client Context
The client's profile, enrolment history, and payment status are always visible alongside the team thread — so decisions get made with full information.
