The Platform
Everything behind your AI front desk.
From first message to booked, staffed, and measured — one platform where every part talks to the next, so nothing lives in a different app.
Unified Inbox
One inbox,
every channel.
WhatsApp, Instagram, Facebook, and email land in one calm view — each with the full customer record beside it.
Every channel, one thread
WhatsApp, Instagram, Facebook Messenger & email — one customer, one thread, even when they switch channels.
Built for families
The parent who messages you and the child who attends are linked automatically.
Full history beside every chat
Enrolments, payment status, and past conversations in view as you reply — no tab-hopping.
Unified Inbox
Is Saturday 10am still open?
Saw your reel — how do I book?
Forwarded to team →
Re: Term 3 pricing
Papier — AI Concierge
Your front desk,
awake 24/7.
Papier reads every enquiry and replies in seconds, in your voice — so the sale happens in your inbox, not your competitor's.
Answers FAQs instantly
Pricing, availability, policies — at 9 PM, on weekends, mid-session.
Qualifies & books
Tags leads, holds trial slots, and sends confirmations automatically.
Knows when to step back
Complaints and sensitive messages escalate to a human — full context attached.
Papier
AI Concierge · Active
Scheduling & Rostering
From enquiry to enrolled,
and staffed.
A calendar built for recurring services — classes, sessions, appointments — wired straight into the inbox, with the right staff on every session.
Smart scheduling
Recurring classes, enrolment tracking, and one-off changes that don't break the series — and customers book from live slots that only ever show real openings.
Staff rostering
Broadcast an unstaffed session to your team; the first available staff taps Accept and they're on it — push-notified and capacity-guarded, so filling a class takes seconds, not a group-chat scramble.
Design & share lead forms
Build and brand your own forms, then drop the link in your ads, bio, or website. Every submission lands in your inbox as a conversation, with the customer record already started.
New Lead · Form Submission
Little Artists · Sat 10am
Staff: Ms JoAnalytics
See what’s
actually working.
The numbers behind every message and booking — response times, conversion, and lead sources — without ever building a dashboard.
Ask Papier, in plain English
“What's my lead-to-booking conversion?” “When are my peak periods?” — ask in plain English, get answers from your real data.
The metrics that matter
Response times, conversion, and where your best leads come from — tracked automatically across every channel.
A record for every customer
Families, dependents, and an AI summary of what matters — so every reply stays personal.
Ask Papier
Plain English124 enquiries → 84 booked trials
Getting started
From sign-up to live, in four steps.
No setup project, no engineers — brief Papier on your business, connect your channels, and you’re answering customers.
Sign up
Create your account in a minute.
Brief Papier
Tell it your services, locations, pricing, and the do's and don'ts.
Connect Meta
Link WhatsApp, Instagram, and Messenger in a few taps.
Away you go
Papier answers your customers, in your voice, around the clock.
Everything inside
The full inventory, at a glance.
Customer engagement
- Unified inbox — WhatsApp, Instagram, Messenger & email
- Papier — AI customer engagement agent
- Lead qualification & tagging
- Trial booking
- Smart escalation to your team
- Lead forms
- Personalized form links, sent in chat
- Booking links — live slots
Operations & team
- Customer CRM — families & dependents
- Organisation knowledge base
- Knowledge Agent — spreadsheet & document onboarding
- Ask Papier — plain-English analytics
- Team channels
- Handoffs & assignments
- Tasks & follow-ups
- Smart scheduling — recurring classes & sessions
- Staff rostering & capacity
- Live availability
- Roles & permissions
Your customers’ data, kept carefully
Every organisation’s data is fully isolated. Role-based access controls who on your team sees what. Customer-facing links are PIN-verified. Your conversations are yours.
Try The Paper Glade today
Automate your front desk, keep the personal touch, and grow without hiring more staff.